Terms of service
Terms of Service
Last updated: July 24, 2026
These Terms of Service govern your access to and use of softcrown.store and any purchase made through the website.
Throughout these Terms, the words “SoftCrown,” “we,” “us,” and “our” refer to the operator of softcrown.store. The words “customer,” “you,” and “your” refer to any person who accesses the website, creates an order, or uses our services.
By visiting our website or purchasing a product, you agree to these Terms of Service, our Privacy Policy, Shipping Policy, and Return and Refund Policy.
1. Online Store Terms
By using this website, you confirm that you are legally permitted to enter into a binding agreement in your jurisdiction.
You may not use our products, services, or website for unlawful, fraudulent, abusive, or unauthorized purposes. You must not violate intellectual property laws, payment rules, export restrictions, or other applicable regulations.
You must not transmit viruses, malicious software, automated attacks, harmful code, or any material designed to damage or interfere with the website.
2. Product Information
We aim to provide accurate product descriptions, photographs, colors, measurements, materials, features, and availability information.
However:
- Colors may appear differently depending on screen settings and lighting.
- Handmade-style or knitted products may have small variations in texture or appearance.
- Measurements may vary slightly because of manufacturing methods.
- Packaging may change without notice.
- Product images may include decorative items that are not included with the purchase.
Customers should review product information carefully before ordering.
3. Prices and Payments
Product prices are displayed on the website in the currency selected or supported during checkout.
We reserve the right to change prices, promotions, discounts, or product availability at any time. Price changes do not affect orders already accepted and paid for unless an obvious pricing error occurred.
Customers must provide current, complete, and accurate billing and payment information. By submitting an order, you confirm that you are authorized to use the selected payment method.
Taxes, duties, or fees may be calculated during checkout where applicable. International customers may also be responsible for import charges imposed by local authorities.
4. Orders
Submitting an order does not automatically mean that the order has been accepted.
We may refuse, cancel, or limit an order when:
- A product is unavailable
- Payment cannot be authorized
- Order information appears incorrect or incomplete
- Fraudulent or unauthorized activity is suspected
- A pricing or product information error occurred
- The order violates these Terms
- Shipping restrictions prevent delivery
If we cancel a paid order, we will issue a refund for the canceled amount.
5. Order Confirmation
After placing an order, customers may receive an order confirmation email. This confirms that the order request has been received but does not guarantee shipment.
A separate shipping confirmation may be sent when the order has been prepared or transferred to the carrier.
Customers are responsible for entering a valid email address and monitoring their inbox, spam folder, and promotional folders for order updates.
6. Shipping and Delivery
SoftCrown provides free standard shipping worldwide.
Estimated delivery is generally 7–10 business days. Delivery estimates are not guaranteed and may be affected by customs, carrier disruptions, public holidays, weather, local delivery conditions, or incorrect address information.
Risk of loss may pass to the customer after delivery is confirmed at the shipping address, except where applicable law provides otherwise.
Full shipping conditions are available in our Shipping Policy.
7. Accuracy of Customer Information
Customers must provide a complete and accurate:
- Full name
- Shipping address
- Apartment or unit number
- City, province, state, or region
- Postal or ZIP code
- Country
- Email address
- Telephone number
SoftCrown is not responsible for delivery problems caused by incomplete or incorrect information provided by the customer.
Contact us immediately if an address needs to be corrected. Address changes cannot be guaranteed after processing or shipment.
8. Returns and Refunds
Eligible purchases may be returned free of charge within 30 days of delivery, subject to our Return and Refund Policy.
Returned products must generally be unused, unworn, unwashed, and in their original condition. Customers must obtain return approval before sending products back.
9. Intellectual Property
All website content, including text, branding, graphics, logos, product descriptions, layouts, photographs, icons, and design elements, is owned by SoftCrown, licensed to SoftCrown, or used with permission.
You may not copy, reproduce, republish, distribute, modify, sell, scrape, or commercially exploit website content without prior written permission.
Limited personal use of the website is permitted for lawful shopping and informational purposes.
10. Customer Reviews and Submissions
Customers may submit reviews, comments, photographs, suggestions, or other content where the website allows it.
By submitting content, you confirm that:
- You own or have permission to use the content
- The content is truthful and relevant
- The content does not violate another person’s rights
- The content is not defamatory, discriminatory, threatening, deceptive, or unlawful
- The content does not contain malicious software or commercial spam
We may remove or refuse submitted content that violates these requirements.
11. Third-Party Services
The website may use or link to third-party services, including Shopify, payment processors, delivery carriers, analytics providers, and social media platforms.
Third-party services are governed by their own terms and privacy policies. SoftCrown is not responsible for the availability, accuracy, security, or conduct of independent third-party services.
12. Prohibited Uses
You may not use the website to:
- Commit fraud or impersonate another person
- Submit false payment or delivery information
- Violate intellectual property rights
- Collect personal information without authorization
- Upload harmful or malicious content
- Interfere with website security
- Circumvent purchase restrictions
- Use automated systems to scrape or overload the website
- Engage in unlawful, abusive, or deceptive activity
We may restrict access or cancel orders associated with prohibited conduct.
13. Disclaimer of Warranties
We aim to provide reliable products and services, but the website may occasionally be unavailable, interrupted, delayed, or affected by technical errors.
To the maximum extent permitted by law, the website and services are provided on an “as available” basis without guarantees that access will always be uninterrupted or error-free.
Nothing in these Terms excludes warranties or consumer rights that cannot legally be excluded.
14. Limitation of Liability
To the maximum extent permitted by applicable law, SoftCrown will not be liable for indirect, incidental, special, punitive, or consequential losses resulting from website use, delivery delays, third-party services, or misuse of a product.
Where liability cannot be excluded, our liability will be limited to the amount paid for the relevant product, unless applicable law requires otherwise.
15. Indemnification
You agree to indemnify and hold SoftCrown harmless from claims, liabilities, losses, and reasonable expenses arising from your unlawful use of the website, violation of these Terms, infringement of third-party rights, or misuse of our products.
16. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to remain effective.
17. No Waiver
A failure to enforce any provision of these Terms does not waive our right to enforce that provision later.
18. Governing Law
These Terms are governed by the applicable laws of Ontario and the federal laws of Canada, without limiting mandatory consumer rights available in the customer’s place of residence.
19. Changes to These Terms
We may update these Terms from time to time. Updated Terms will be posted on this page with a revised “Last updated” date.
Continued use of the website after an update constitutes acceptance of the revised Terms, where legally permitted.
20. Contact Information
Questions about these Terms should be sent to:
SoftCrown
47 Cameron Crescent
East York, ON M4G 2A1
Canada
Email: support@softcrown.store
Phone: (905) 555-0163