Contact information

Contact Information

Last updated: July 24, 2026

SoftCrown is an online retailer offering cozy beanies, knitted hats, balaclavas, crochet headwear, animal-inspired hats, and playful fashion accessories.

Customers may contact us regarding products, orders, payments, shipping, returns, refunds, website accessibility, or general customer service.

Business Information

Business name: SoftCrown
Website: softcrown.store
Year established: 2022

Mailing Address

SoftCrown
47 Cameron Crescent
East York, ON M4G 2A1
Canada

Customer Support

Email: support@softcrown.store
Phone: (905) 555-0163

Order Support

For assistance with an existing order, please provide:

  • Full name
  • Order number
  • Email address used at checkout
  • Product name
  • A clear explanation of the request
  • Supporting photographs, where relevant

Do not include full credit card numbers, banking passwords, account passwords, or other highly sensitive financial information in an email.

Returns and Refunds

All returns must be requested and approved before products are sent back.

Contact support@softcrown.store within 30 days of delivery to begin an eligible free return or refund request.

The mailing address shown on this page should not be used as a return address unless our customer service team specifically instructs you to use it.

Response Times

We aim to respond to most customer inquiries within 1–2 business days.

Response times may be longer during:

  • Weekends
  • Canadian public holidays
  • Major promotional periods
  • Unexpected service interruptions
  • Periods of high support volume

Sending multiple emails about the same matter may delay the response because messages may be grouped according to the most recent submission.

Communication Security

Official SoftCrown support messages are sent through communication channels connected to softcrown.store.

SoftCrown will never ask customers to provide:

  • Account passwords
  • Full credit card numbers by email
  • Online banking login information
  • One-time security codes unrelated to an authorized payment process

Customers should contact us directly if they receive a suspicious message claiming to represent SoftCrown.

Legal and Business Inquiries

Legal notices, intellectual property concerns, business correspondence, and formal complaints may be sent to:

Email: support@softcrown.store

Please include “Legal Inquiry” in the email subject line and provide sufficient details for us to review the matter.