Shipping policy
Shipping Policy
Last updated: July 24, 2026
SoftCrown offers free standard shipping worldwide on all eligible orders placed through softcrown.store.
This Shipping Policy explains our delivery estimates, tracking procedures, address requirements, customs responsibilities, and how we handle delayed, lost, or damaged shipments.
1. Shipping Destinations
We ship to customers in many countries and regions worldwide.
Shipping availability may be limited in certain areas because of:
- Carrier restrictions
- Local regulations
- Remote delivery limitations
- Customs restrictions
- Political or logistical disruptions
- Incomplete or unsupported addresses
If we cannot ship an order to the address provided, we will contact the customer and provide an appropriate solution.
2. Free Worldwide Shipping
Standard shipping is provided free of charge for eligible orders.
No minimum purchase amount is required unless a specific promotion states otherwise.
Optional express or upgraded delivery services may not be available for every country or product.
3. Estimated Delivery Time
The estimated delivery time is 7–10 business days.
Business days generally exclude Saturdays, Sundays, and public holidays. Delivery estimates may begin after the order has been confirmed and prepared for shipment.
The 7–10 business day estimate is not a guaranteed delivery date.
4. Possible Delivery Delays
Delivery may take longer because of circumstances outside our reasonable control, including:
- Customs inspections
- Severe weather
- Public holidays
- Carrier service interruptions
- High seasonal order volume
- Transportation disruptions
- Local postal delays
- Remote delivery locations
- Incorrect or incomplete addresses
- Government restrictions
- Natural disasters or other force majeure events
We appreciate your patience when a shipment is delayed by a carrier or customs authority.
5. Order Processing
Orders are reviewed before shipment to confirm payment, product availability, and delivery information.
Customers may receive a confirmation email after placing an order and a separate shipping confirmation when tracking information becomes available.
Orders placed during weekends, holidays, or major promotional events may require additional handling time.
6. Tracking Information
When available, tracking information will be sent to the email address entered during checkout.
Tracking updates may take several business days to appear after the shipping confirmation is issued. This does not necessarily mean that the package has not been shipped.
Some local delivery partners provide limited tracking updates until the parcel reaches the destination country or final delivery facility.
7. Shipping Address Requirements
Customers are responsible for providing accurate and complete delivery information.
Please verify:
- Recipient’s full name
- Street address
- Apartment or unit number
- City
- State, province, or region
- Postal or ZIP code
- Country
- Telephone number
SoftCrown is not responsible for delivery issues caused by incorrect, incomplete, or outdated information submitted during checkout.
8. Address Changes
Contact us immediately at support@softcrown.store if you need to change your delivery address.
We will attempt to update the information, but address changes cannot be guaranteed after an order has entered processing or been transferred to the shipping carrier.
If a package is already in transit, the customer may need to contact the carrier directly.
9. Customs, Duties, and Import Taxes
International orders may be subject to customs inspections, import duties, taxes, handling charges, or administrative fees imposed by the destination country.
Unless stated otherwise during checkout, these charges are not controlled by SoftCrown and remain the responsibility of the recipient.
We cannot declare an incorrect product value or identify a commercial purchase as a gift to avoid customs charges.
Customers should contact their local customs authority for information about possible fees.
10. Split Shipments
An order containing multiple products may be shipped in separate packages.
Different products may arrive on different dates and may have separate tracking numbers. Customers will not be charged additional standard shipping fees for approved split shipments.
11. Delayed Orders
If the estimated delivery period has passed, customers should:
- Review the tracking information.
- Check the delivery address entered during checkout.
- Ask household members, neighbors, reception staff, or building management whether they accepted the package.
- Check common secure delivery locations.
- Contact the local carrier when carrier details are available.
- Contact SoftCrown for further assistance.
We may ask customers to allow a reasonable additional period for delayed carrier updates.
12. Packages Marked as Delivered
If tracking shows that a package was delivered but it cannot be located, contact us promptly.
Before contacting us, please:
- Check around the delivery location
- Ask other household members
- Contact building reception or management
- Ask nearby neighbors
- Contact the shipping carrier
We will assist with the available carrier investigation process. However, a refund or replacement is not automatically guaranteed when a carrier confirms successful delivery to the address provided.
13. Lost Packages
A package may be considered lost when the carrier confirms loss or when there has been no meaningful tracking movement for an extended period.
After reviewing the shipment and available carrier information, we may provide:
- A replacement
- A refund
- Store credit
- Another reasonable resolution
Customers must cooperate with carrier investigations and provide requested information.
14. Damaged Shipments
If a product arrives damaged, contact support@softcrown.store promptly and provide:
- Order number
- Description of the damage
- Photographs of the product
- Photographs of the outer packaging
- Photograph of the shipping label
Keep the item and packaging until we complete our review.
15. Refused or Unclaimed Packages
Orders refused by the recipient or left unclaimed may be returned to the sender.
Any refund will be reviewed after the product is returned and inspected. Additional costs caused by refusal, incorrect information, or failure to collect a package may be deducted where permitted by law.
16. Contact Information
For shipping questions, contact:
SoftCrown
47 Cameron Crescent
East York, ON M4G 2A1
Canada
Email: support@softcrown.store
Phone: (905) 555-0163